#95 - UX, Omnichannel, Bots e IA na prática | Andrea Calviño, Oswaldo Garcia e Maik Gordon

from Debate no Café · host Debate no Café

Esta é a série especial do Debate no Café, para revelar oque realmente sustenta um atendimento que gera valor de verdade, estamos conversando com os autores do livro: Excelência no Atendimento ao Cliente – Os Bastidores da Operação.No debate de hoje, falaremos sobre como pensar o UX,Omnichannel, BOTs e IA de maneira prática e eficiente, com a Andrea Calviño,especialista em UX, diretora na Ogilvy Brasil e autora do capítulo “Como fazer BOTs que melhoram de fato o atendimento”, com Oswaldo Garcia, CEO da NeoAssist e autor do capítulo "Omnichannel, três histórias de transformalçao com a NeoAssist" e Maik Gordon, Data Manager no Bradesco, autor do capítulo "Estratégia Omnichannel e ferramentas". Para conhecer mais sobre sobre o trabalho deles, acesse:https://www.linkedin.com/in/andreacalvino/https://www.linkedin.com/in/oswaldogarcianeto/https://www.linkedin.com/in/maikdover/Adquira o livro que já é uma referência sobre CX e Relacionamento com o Cliente: https://www.editorarobecca.com.br * * * * * * Estamos nas principais redes sociais. Siga a gente lá: 🔗LinkedIn: https://www.linkedin.com/company/debatenocafe🎥 Inscreva-se no YouTube:https://www.youtube.com/@debatenocafe 🎧 Spotify: https://open.spotify.com/show/0cP82iqAN9C4Cq8xVm8nX4?si=f5e3W_rzR7mRJsjdQUvlnQ&dl_branch=1 O Debate no Café é apresentado por: Márcio Oliveira - https://www.linkedin.com/in/marciooliveira71/ e Thiago Pierozzi - https://www.linkedin.com/in/thiagomistropierozzi/ 🚀Caso queira falar com o Debate no Café ou solicitar o nossoMedia Kit, envie seu email direto para [email protected] ou acesse www.debatenocafe.com.br.Envie sugestões de assuntos e convidados, perguntas oudúvidas. Ficaremos felizes em poder ajudá-lo!

Episode metadata supplied by the publisher feed · Published Mar 30, 2026

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#95 - UX, Omnichannel, Bots e IA na prática | Andrea Calviño, Oswaldo Garcia e Maik Gordon

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