955: Metric Mondays: Unscheduled Active Patients – Miranda Beeson

955: Metric Mondays: Unscheduled Active Patients – Miranda BeesonYou might have 1,500 active patients. But how many don't have their next appointments scheduled? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down unscheduled active patients, how it impacts your practice, and ways to improve your numbers so your days get better at work. To learn how to keep patients tethered to your practice, listen to Episode 955 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: [email protected] Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: [email protected] More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 955: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Having too many unscheduled patients will lead to schedule gaps and lost revenue.Unscheduled patients also means missed opportunities for preventative care.About 40% of patients who don't schedule future appointments don't return.Align your team on the expectation to always preschedule your patients.Also align your team on the value-building language that's used.When patients are less likely to return, their health will suffer.Create follow-up systems to proactively recapture patients.Snippets:0:00 Introduction.2:51 Unscheduled active patients, explained.4:19 How unscheduled active patients impacts your practice.10:01 Ways to positively impact this metric.15:06 Last thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.