EPISODE · Apr 27, 2009 · 10 MIN
96-Delivering The Unexpected
from Clintcast · host Clint Maun
Great customer service begins with the decision you make each day to go that little bit beyond the expected level of service to instead deliver the unexpected. Many customers already have low expectations of service from experience in the past, so a little extra effort can payoff not only in exceeding their expectations, but dazzling them, which often pays off even more!
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96-Delivering The Unexpected
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This episode was published on April 27, 2009.
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