97. Better Handling of Sexual Harassment with Katie McLain Horner

What do we do in libraries when patrons sexually harass staff? On this show, I speak with Katie McLain Horner, Head of Circulation and Reference at the Lake Bluff Public Library. She shares why personal experiences dealing with this issue led her to think and write about ways to support staff who experience this troubling problem. On this episode we learn how not to respond to sexual harassment, what steps to take if is someone reports an incident, how this can be especially sensitive for BIPOC and LGBTQ+ members of our staff, how important it is to ask staff what they need in these situations, and even what the documenting of sexual harassment incidents should look like.