97-Passing the Survey

Many healthcare organizations are solely focused on “passing the survey” with flying colors as the highlight of their existence. Unfortunately, they may be doing so at the sacrifice of actual customer opinion, alternate revenue streams and other benefits. Today Clint discusses that while passing the survey is indeed important, it is also critical that those passing scores be utilized to keep moving the organization forward in other areas as well such as customer & employee satisfaction, revenue, growth and more.