97. The Power of Ambient AI in Customer Support

from TECHtonic: Trends in Technology and Services

The future of customer support is here—AI-powered, intelligent, and proactive. On this episode of TECHtonic, Thomas Lah chats with Krishna Raj Raja, CEO of SupportLogic, about how AI is reshaping support organizations. Krishna shares his story about founding SupportLogic, highlighting the power of AI-driven workflows, ambient intelligence, and predictive analytics in improving customer interactions. They discuss AI’s evolution from rule-based systems to decision intelligence, the role of sentiment analysis in preventing escalations, and the future of AI in enterprise workflows. If you're curious about the real-world impact of AI on customer support and how companies can leverage it for efficiency and growth, this is a conversation you need to hear!

What this episode covers

Find out how AI-powered workflows, ambient intelligence, and predictive analytics are transforming customer support and reshaping enterprise success.

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97. The Power of Ambient AI in Customer Support

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This episode is 39 minutes long.

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This episode was published on March 14, 2025.

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