99. Customer Service Matters with Asti Ogletree

An episode of the Library Leadership Podcast podcast, hosted by Adriane Herrick Juarez, titled "99. Customer Service Matters with Asti Ogletree" was published on February 28, 2022 and runs 21 minutes.

February 28, 2022 ·21m · Library Leadership Podcast

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Episode Description

Why does customer service matter? On this show Asti Ogletree, Operations Manager at the East Central Arkansas Regional Library at the Cross County Branch, jumps right into this topic to explore just why customer service matters and how we can help our library teams make it happen. You won't want to miss this conversation on what to do when we feel like scattering when a difficult patron walks through the door or even how to create "inspiration stations" to help us be our best selves when we are helping people.

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