A 3-Stage Approach To Your Company's New Customer Experience

Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting, Vice President of Customer Experience at TECO energy, shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. Teco is a utility company that provides electric and natural gas services in Tampa Florida, and gas services across the state of Florida.