A Bankers Journey with AI From Skepticism to I Have a New Friend

Most bankers hear "AI in banking" and think chatbots, hype, or another vendor pitch. Karen Grindrod thought the same thing. Then she started working with an AI agent in real banking operations, and everything changed.Join Akash Desai (Payman AI) and Karen Grindrod (Middlesex Federal Savings) for a candid 45-minute conversation about what actually happens when a community bank puts agentic AI to work. Just a real banker sharing her real experience.What You'll Learn- What it actually looks like when a community bank starts working with an AI agent in day-to-day operations- The concerns Karen had going in and the specific moments that changed her mind- How trust gets built between a banker and an AI agent - the controls, the guardrails, and the surprises- What Karen would tell other bankers who are still evaluating whether agentic AI is ready