A Broader Lens

Patient Experience Leader and author of "Better Than I Found It", Katherine Kalthoff (CPXP), joins hosts Marcelene Forbus (RT, RPA) and Reece Burgoon (RT, RRA) to shares with us her inspiration throughout her career and in life.  During this  episode we really get to learn what the "Patient Experience" role is all about and how beneficial this role it is to enhancing satisfaction and safety! Ms. Kalthoff is open and shares how she leads others to better understanding what is is our patients need from those who are providing care to them.  She is equally as open when sharing the importance of employee satisfaction and how this has a direct effect on the overall patient experiences.  She offers advise to those of us in the direct line of providing care and to those of us in leadership and administrative roles.  Most importantly she explains how patient experience is not something that is siloed and is a team effort. Her discussion is easy to relate to, even for those not in the healthcare setting. She speaks about engagement, rounding on employees, and explains the importance of being present to be effective as a leader.  There really is something for everyone in this episode. Thank you Ms. Kalthoff for taking the time to share with us your experiences and how we can better improve health care over all.  We were so grateful for this opportunity and to educate us on your role as Patient Experience Leader. Be sure to check out her blog at : http://iamthepatientexperience.net/about/ Want to purchase your own copy of "Better Than I Found It": https://www.amazon.com/Better-Than-Found-Experience-Healthcare/dp/1667861077 or at https://www.barnesandnoble.com/w/better-than-i-found-it-katherine-kalthoff/1142221362