A Complaint Is a Gift, 3rd Edition by Janelle Barlow

https://thebookvoice.com/podcasts/2/audible/98603 to listen full audiobooks. Title: A Complaint Is a Gift, 3rd Edition Author: Janelle Barlow Narrator: Anna Crowe Format: mp3 Length: 6 hrs and 28 mins Release date: 10-25-22 Ratings: 4.5 out of 5 stars, 3 ratings Genres: Customer Service Publisher's Summary: The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.