A Complaint Is a Gift with Janelle Barlow

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Dr. Janelle Barlow LinkedIn Headline: Founder, A Complaint Is a Gift Highlights: 00:00 Game Start 01:18 Janelle's career highlights 02:50 Janelle's values 04:37 how do you define a complaint? 07:24 Legitimate complaints 10:30 Feedback 12:41 Reducing complaints to zero. does it make sense? 15:22 Skills required to handle complaints 17:30 Physical and digital complaints handling 25:55 The Future of Complaints 27:47 Janelle's book suggestion 29:33 Janelle's contact details 30:38 Janelle's Golden Nugget and much more on https://www.cxgoalkeeper.com/JanelleBarlow ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published Jan 2, 2023

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A Complaint Is a Gift with Janelle Barlow

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This episode was published on January 2, 2023.

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