A Conversation about Managing the Machines: Organizational Design for Multi-Agent AI

This research explores how management theory and organizational design provide a necessary framework for governing multi-agent AI systems. While technical metaphors focus on software architecture, the author argues that these systems actually face human-like organizational pathologies, such as ambiguous authority and coordination breakdowns. By applying concepts like span of control, decision rights, and boundary objects, companies can move beyond experimental setups toward stable, scalable operations. The research emphasizes that successful AI deployment requires cross-functional expertise to manage complex workflows and ensure accountability. Ultimately, the research suggests that treating AI agents like specialized workers within a structured hierarchy improves performance and reliability. Thus, the future of AI integration depends as much on human administrative wisdom as it does on engineering precision.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.