A Conversation with Paul de Waal - Wetu

Paul de Waal, founder of the itinerary building platform Wetu, dives deep into how the travel industry is being reimagined in the wake of the COVID-19 pandemic. You'll get the inside scoop on the latest trends and technologies in the travel industry, from AI, machine learning and GDPR compliance, to reducing time to get from a customer's inquiry to the final decision. This podcast will leave you with a deepened understanding of the travel industry and the future of customer journeys. Travel technology is constantly evolving and finding new ways to make the journey easier and more efficient for customers, and Paul de Waal is no stranger to this ever-changing landscape. When the COVID-19 pandemic hit, Wetu reduced their fees to help their clients while also using the time to reimagine the future of the travel industry. “We’re also in the process of rebuilding our system and migrating data to new servers, as well as adding new features and functionality to our system", said Paul. Paul believes that the customer journey should be automated and that the right information should be provided at the right time. He has moved all of his business tools to take advantage of the efficiencies of having one platform. Trade shows have become more important as they provide an opportunity for face-to-face interaction, as well as a chance to interact with customers and find out what they need. As technology advances and evolves, traditional methods of travel are being reimagined and improved. Wetu is set to help travellers make the most of their time and experience with the power of itinerary building and travel technology. Don't miss out on this fascinating podcast episode with Paul de Waal as he shares his insights on the hospitality industry, technology and the future of the travel industry. Tune in to Kusa Cast and get inspired! To get in touch with Wetu, log onto www.wetu.com or email [email protected]. Hosted on Acast. See acast.com/privacy for more information.