A deep-dive on real-time feedback and personalized surveys | Max Kanat-Alexander, Or Michael Berlowitz (LinkedIn)

from Engineering Enablement by DX · host DX

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.Discussion points:Overview of the listening channels used by Max and Berlo’s team - [00:00:58]Origin story of the Developer Engagement and Insights team - [00:02:49]Perspectives on volume metrics - [00:05:00]How the periodic surveys work - [00:08:51]Investment required to build the periodic surveys and real-time feedback - [00:14:20]How results are handled - [00:15:28]How the real-time feedback tool works - [00:21:40]Where the idea for the real-time feedback tool came from - [00:25:15]Building an MVP for the real-time feedback tool - [00:028:58]Other stakeholders involved in triaging feedback - [00:35:40]The experience developers have when encountering the real-time feedback tool - [00:37:34]How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]Advice for other teams considering implementing this approach - [00:41:46]

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This episode was published on November 30, 2022.

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