A Good Sleep Guaranteed: The Eva Story | #202

In this episode of Add To Cart, we are joined by Amanda Niu and Ken Lau, Co-founders of Eva, a Melbourne based furniture and homewares brand who are disrupting the usual suspects in the space. Not only do they have beautiful design, amazing customer reviews and B Corp certification - they also offer a 365 day money back guarantee. In this episode we dive into how that guarantee came about and how they had the confidence to make such a strong customer promise. We also explore Ken and Amanda’s backstories - neuropsychologist meets electrical engineer anyone? And, in possibly the most important piece of information you can get on Add To Cart, we dive into the secret world of the mattress industry and share how to select the mattress that’s best for you. Links from the episode:EvaOutbrainShopify Plus and Aje (sponsored)Packleo (sponsored)Questions answered:How did you come from neuropsychology and electrical engineering to eCommerce?What does your TikTok content creation process look like? What’s the secret to buying a great mattress?This episode was brought to you by…  Shopify PlusPackleoAbout your co-hosts: Amanda Niu from EvaAmanda’s previous career was as a clinical neuropsychologist, where she specialised in the diagnosis and assessment of dementia across both clinical and research settings. Initially she helped out after hours at Eva, but soon enough took the plunge and went all in.You can contact Amanda at LinkedInKen Lau from EvaKen’s previous career saw him work as an electrical engineer within the trucking and manufacturing industry. He had several marketplace businesses where he experimented with the direct-to-consumer model on a smaller scale.  Armed with customer-centricity at their core and making the process of purchasing furniture much simpler, Amanda and Ken set about building Eva. You can contact Ken at LinkedInPlease contact us if you: Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart betterEmail [email protected] We look forward to hearing from you!Thanks to our sponsors, Shopify and Klaviyo, for bringing you the show.Sponsor Add To Cart: Subscribe to the Add To Cart newsletter  SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community