"A Lifetime of Excellence: The Story Behind Pencelli Castle's Diamond Standard

In this episode, Becky is joined by Craig Rees from Pencelli Castle Caravan & Camping Park, a family-run business that has been setting standards in the tourism industry for decades.Craig, who now runs the park alongside his father Gerwyn and brother Morgan, shares the story of how the business was established by his parents and how his mother first entered the Loo of the Year Awards more than 20 years ago. For the family, the awards were never just about recognition; they provided a benchmark to work towards and a way of continually improving the facilities they offer to visitors.Today, Pencelli Castle Caravan & Camping Park is among an elite group of sites holding the prestigious Diamond Grade, achieved by only around 3% of entrants. Craig explains how maintaining these standards requires commitment, attention to detail, and a dedication to ensuring facilities remain clean, welcoming, and up to date, even when inspectors arrive during the busiest periods of the season.🏆 A Special RecognitionThe conversation reflects on an emotional moment at the Loo of the Year Awards in January, when the Rees family were presented with the Lifetime Achievement Award. Craig speaks openly about the honour of receiving the award and how poignant it was, coinciding with the tenth anniversary of losing his mother, whose vision and determination helped shape both the business and its long-standing commitment to excellence.🌟 Shared Standards and ValuesCraig discusses how the Loo of the Year Awards complement other respected industry accreditations, including those from the Welsh tourism sector, the AA, and international holiday organisations from Germany and the Netherlands. He explains how the values of continuous improvement, customer care, and quality align closely with those of Pencelli Castle Caravan & Camping Park.🤝 More Than an Awards CeremonyThe episode also explores the wider benefits of participating in the awards, from the knowledge gained through exhibitors and suppliers to the strong sense of community that has developed among entrants over the years. For Craig and his family, the awards day is not only a celebration of achievement but an opportunity to learn, network, and share ideas with others who are passionate about raising standards.🚻 A Personal MissionThe conversation takes a deeply personal turn as Craig talks about prostate cancer and the impact it has had on his family following his father's diagnosis. He shares how his family, together with eleven other men from the farming community in Brecon, have worked to raise awareness of the disease and encourage conversations about men's health. Their experiences highlight the vital role that accessible, high-quality toilet facilities can play in supporting people living with health conditions.This episode is a powerful reminder that behind every award-winning washroom is a story of dedication, hard work, family values, and a commitment to creating the best possible experience for visitors.🎧 Tune in now to hear Craig's inspiring story.to follow Craig :- please  go to Facebook Pencelli Castle caravan and camping  is also on facebook or www.pencelli-castle.comFor Becky :-www.linkedin.com/in/becky-wall-bem-a69b7a7b/or  www.loo.co.uk