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A Little Customer Service, Please

Episode 9 of the The Kvetching Professor podcast, hosted by Mark Sherman, titled "A Little Customer Service, Please" was published on April 9, 2018 and runs 8 minutes.

April 9, 2018 ·8m · The Kvetching Professor

0:00 / 0:00

Episode Description

The Kvetching Professor wonders a lot of things ... especially while on hold waiting for customer service.

Such as: why do I have stay on hold for half a day waiting to speak to someone if your outgoing recording says my call is "so important?"

How can I truly trust the "expected wait time?"

What do I do with this periodic silence?

And don't get me started on the on-hold "music!"

Listen in to this episode so you too can kvetch along with me.

Expected wait time = 0. 

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