A little knowledge is a dangerous thing

...so the proverb goes.In this latest episode of the Today's Conveyancer podcast the topic of conversation turns to the increasing use of open AI and tools like Google's Gemini, and ChatGPT to help consumers understand more about the conveyancing process; in turn challenging the advice provided by the profession and eroding the trust between lawyer and client. Peter Ambrose, CEO of The Partnership and a regular contributor to the podcast known for his forthright views, shares his concerns that AI tools like ChatGPT are changing how consumers engage with legal services. Clients are now using these platforms to analyse contracts and generate complaints - often after completion - creating new challenges for law firms. In his own firm he acknowledges the impact it is having and shares some of his own strategies to support staff and placate clients.While AI can’t replace legal expertise, it’s fuelling unrealistic expectations and undermining professional judgement. Conveyancers must now defend decisions made months earlier, often against machine-generated critiques.It is critical says Peter firms embrace this challenge. With AI making it easier for clients to challenge decisions, firms must ensure their records are watertight. How many times have we talked about the importance of clear and contemporaneous documentation. Peter’s advice is pragmatic: adapt now, or risk being left behind. Adopt AI and make it work for you. He believes communication - not just legal knowledge - will be the key differentiator for firms in the future.With the proliferation of technology in legal services Peter urges the sector to evolve before it’s overtaken.The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. Thank you to our podcast sponsors LEAP Legal Software and InfoTrack