A look at CVS’ march toward a simpler patient experience

It’s no secret that healthcare is complicated. Patients face escalating costs and significant complexity as they try to navigate their own health journeys. That’s why CVS Health is making significant investments to improve the consumer experience and simplify patients’ interactions with the healthcare system. Amy Compton-Phillips, M.D., the company’s chief medical officer, joins senior writer Paige Minemyer to unpack initiatives such as CVS Health 100 and discuss what the ideal patient experience might look like. To learn more about the topics in this episode:  CVS unveils Health 100, its new Google-powered consumer engagement platform A look at how CVS is leaning on 'agentic twins' in developing consumer tech Inside Aetna's investments to build provider trust Consumers' satisfaction with health plan apps improves with familiarity: JD Power See omnystudio.com/listener for privacy information.