EPISODE · Sep 15, 2020 · 22 MIN
A Lost Suitcase, Kind Leadership, and Learning to Be Present | Karyn Ross
from My Favorite Mistake: Learning Without Blame in Business and Leadership · host Mark Graban
Author and consultant, entrepreneur, kindness enthusiast Show notes: http://www.markgraban.com/mistake3 Joining me for Episode #3 is Karyn Ross, an author and consultant who also works in my field of the “Lean” management system. Today, Karyn will discuss her favorite travel-related mistake and what she learned. We'll also talk about how we can be kind in our coaching of others (and how we can be kind toward ourselves when we make mistakes). Her books: The Toyota Way to Service Excellence: Lean Transformation in Service Organizations How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook. Think Kindly – Speak Kindly – Act Kindly: 366 Easy and Free Ideas You Can Use to Create a Kinder World…Starting Today! Big Karma and Little Kosmo Help Each Other Karyn signed a deal with a publisher for a new book, The Kind Leader -- available now Please check out Karyn's non-profit, The Love and Kindness Project Foundation. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support
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What this episode covers
What happens when a simple travel mistake turns into a life lesson? In this episode, author and consultant Karyn Ross shares how losing her suitcase at the airport became a wake-up call about distraction, frustration, and the importance of being present. Karyn reflects on kindness in leadership, coaching with empathy, and why mistakes are opportunities to learn rather than reasons for self-criticism. Drawing from Lean principles and her work on The Kind Leader, she offers practical insights on mindfulness, self-compassion, and leading with intention—at work and in everyday life.
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A Lost Suitcase, Kind Leadership, and Learning to Be Present | Karyn Ross
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