A Microsoft Teams Contact Center: How Can I Enhance My Voice and IM Channels?

Watch on YouTube.CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk. We consider how to how businesses can better run their customer communications through Microsoft Teams, discussing: The challenges contact centers face when leveraging Teams for customer communicationsHow ComputerTalk's new softphone offering helps brands overcome these challengesOther ways ComputerTalk optimizes the native Teams voice offeringRunning an omnichannel contact center on Teams If you'd like to find out more about ComputerTalk's new softphone, visit: https://www.computer-talk.com/product/contact-center-modules/softphoneIf you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit: https://www.computer-talk.com/product/enterprise-contact-center/ice-contact-center-for-teamsThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.