A Mindset for Growth: Lessons in Leadership and Opportunity with Terry J. Lundgren

In this episode, Dr. Pollard speaks with Terry J. Lundgren, former Chairman and CEO of Macy’s, Inc. and namesake of the Terry J. Lundgren Center for Retailing at the University of Arizona. Terry reflects on his journey from a struggling undergraduate student to a leader in the global retail industry, emphasizing the importance of mindset, resilience, and taking advantage of opportunities. The conversation explores his leadership philosophy, the value of mentorship and cultural fit in organizations, and how adaptability shaped his approach to navigating major industry challenges, including the 2008 financial crisis. He also shares insights on the future of retail and the evolving role of artificial intelligence.  Terry J. Lundgren is a renowned retail executive who served as Chairman and CEO of Macy’s, Inc., where he led one of the largest retail organizations in the world. A University of Arizona alumnus, he has remained deeply committed to education and community impact, founding the Terry J. Lundgren Center for Retailing to support the next generation of business leaders.