A model for managing requests and complaints from developers | Jasmine James (Twitter)

from Engineering Enablement by DX · host DX

Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.

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This episode is 28 minutes long.

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This episode was published on September 13, 2022.

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