A model for managing requests and complaints from developers | Jasmine James (Twitter)

from Engineering Enablement by DX · host DX

Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.

Episode metadata supplied by the publisher feed · Published Sep 13, 2022

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A model for managing requests and complaints from developers | Jasmine James (Twitter)

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