A new review of AI use finds the postal industry is still sorting out what works at scale

Postal operators around the world are testing artificial intelligence in everything from package processing to customer service. A new review from the USPS Inspector General looks at where those efforts are producing measurable results and where the technology remains more promise than practice. Here to walk us through those findings is Rick Schadelbauer, research specialist with the USPS Office of Inspector General.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.