A Quarter Of Your Calls Go Unanswered: India Healy O'Connor On AI In Dentistry

She left Goldman Sachs to build an AI that answers your clinic's phone. A quarter of patient calls go unanswered - India thinks that's a solved problem. Contact Point - Dentistry's Next Decade, hosted by Dr Simon Chard. Chapters 00:00:00 Introduction: From Goldman Sachs to Dental AI 00:06:07 The Entrepreneurial Spark: Fashion Shows to Fintech 00:09:07 The Birth of Linda: A Family Practice Problem 00:10:11 Raising 2.6 Million: The Fundraising Playbook 00:18:56 AI-Powered Operations: Claude, Whisper & Team Efficiency 00:23:11 Meet Linda: The AI Receptionist Explained 00:38:34 The Live Demo: Calling Linda in Real Time 00:59:59 Product Quality vs Speed: Defending Against Competition 00:49:35 The Job Loss Question: AI as Enhancement Not Replacement 01:08:20 The Next Decade: AI Search, Dental Robotics & The Future In this conversation: Simon sits down with India Healy O'Connor, co-founder and CEO of Linda AI, to unpack how a former Goldman Sachs trader ended up building agentic voice AI for dental clinics. They get into why ~25% of clinic calls go unanswered, how Linda was first trialled in her dad's healthcare clinic, why dentistry turned out to be the perfect end-to-end use case, and what patient-facing AI means for the next five years of dental practice. ▬▬ ABOUT THE GUEST ▬▬ India Healy O'Connor is co-founder and CEO of Linda AI, an agentic voice platform built to answer patient calls, manage bookings and handle front-desk admin for dental clinics. A former Goldman Sachs sales and trading professional, she previously co-founded fintech startup Xelda and AI medical scribe Curie alongside her sister and co-founder Portia Healy O'Connor, before raising a pre-seed round for Linda. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is a multi-award-winning cosmetic dentist, co-founder of Pärla, and past President of the British Academy of Cosmetic Dentistry. On Contact Point, he sits down with the people shaping the next decade of dentistry. ▬▬ FOLLOW ▬▬ YouTube: @ContactPointPodcast Instagram: @contactpoint.podcast Spotify & Apple Podcasts: Contact Point Podcast #dentistry #dentalAI #AIvoiceagent #dentalpractice #ContactPoint #dentalpodcast #practicemanagement #dentaltech #femalefounder #healthtech