A quick tool for systems success

In this episode, Fiona shares a tactic for evaluating and improving business systems by mapping out the customer journey and identifying areas where there may be bottlenecks or a lack of resources. Fiona provides a step-by-step guide for drawing out the customer journey map and offers suggestions for addressing system issues. Tune in!You'll Learn How To:Rebranding and the tedious admin work that goes with itCustomer journey map and the buyer cycleMapping out the customer journey on paperIdentifying bottlenecks and drop-offs in the customer journeyFinding solutions to fix the systemExamples of systems that need fixingImportance of figuring out what is wrong with the system.Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuffConnect and get in touch with My Daily BusinessMy Daily Business ShopMy Daily Business Free Weekly PlannerMy Daily Business Waitlist A huge thanks to our sponsor #gifted a platform that helps businesses connect with real people creating real content, at a fraction of the time and cost of a traditional campaign. My Daily Business listeners can use code MDB50 at checkout for 50% off their first month, on either monthly plan. Check out #gifted.  Want to get your #smallbusiness sorted in 2026/ 27? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching.  Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA.  We also love Descript.  Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.