EPISODE · May 3, 2016 · 8 MIN
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
from Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement · host Mark Graban
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that's related and might just recount a few screw ups on my part... but I think I eventually did the right thing.
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A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
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This episode was published on May 3, 2016.
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