A Rebel Story - Julie Fox on the Power of Your Network, Your Voice & Community

In this episode, host Dannah Vaughan sits down with Julie Fox — CS leader, career changer, and co-author of the Customer Success Talent Playbook — to talk about the journey that brought her to customer success and what keeps her fired up about the space. Julie shares the story behind the highly anticipated book, including how a group of six strong-willed women collaborated to create a dual-perspective career guide that CS professionals can return to at every stage of their journey. She dives deep into her passion for digital and scaled CS, making the case that when done right, it's not a cost-saving shortcut but a powerful way to deliver more personalized, human experiences to thousands of customers at once. Julie also unpacks what positive rebellion looks like in SaaS — questioning assumptions, rejecting "that's how we've always done it," and constantly pushing toward greater impact. Whether you're just breaking into CS or leading a team at a high-growth company, this conversation is packed with the kind of real talk and hard-won wisdom you'll want to come back to.