A Rebel Story of 15 Min-QBRs & Customer Success Sitting on all the Money!

Customer Success executive Andrea Bumstead shares her game-changing approach that went viral on LinkedIn - the 15-minute Quarterly Business Review that actually gets executives to show up. After being rejected for four VP roles, she pivoted to fractional consulting and discovered that companies desperately need immediate help but aren't ready for long-term commitments. Andrea reveals how customer success teams are "sitting on all the money" and shares a powerful example of how an 8% price increase generated $1.4 million for one client who hadn't raised prices in 10 years. She breaks down her rebellious framework for proving customer value in just three key areas: current value delivered, potential value missed, and actionable recommendations. This episode is packed with tactical insights on commercial negotiations, revenue impact calculations, and why customer success leaders need to think more like revenue drivers than support functions.