A return to relationship-oriented health care

At its core, health care is fundamentally about relationships. Yet, over the last several decades, care delivery has evolved into a transactional model reinforced by EHR tick boxes, shift work and the notion that clinicians are interchangeable. Dr. Christine Sinsky, Vice President for the American Medical Association, discusses her research on physician burnout and the connection between better patient outcomes and patient-clinician relationships based on trust and continuity.