A standardized approach to complaints and feedback mechanisms

While there are still few examples of complaints and feedback mechanisms that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop,” progress is being made. Drawing from a few country examples, this session will be an opportunity to look at some of the existing good practices for collective and standardized complaints and feedback mechanisms, including data standardization initiatives, feedback logbooks, and hotlines, as well as initiatives to ensure mechanisms are designed so as to be participatory, inclusive, and accessible. Read more about the session at https://phap.org/6may2022