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A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson episode artwork

EPISODE · Nov 26, 2019 · 55 MIN

A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson, consultant and award winning author of The Ten Principles Behind Great Customer Experiences. Matt joins me today to talk about his new book: The Grid: The Decision-making Tool for Every Business (Including Yours), why he wrote it, what problem it solves and what we can learn from it.

Episode metadata supplied by the publisher feed · Published Nov 26, 2019

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A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

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