A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly, Chief Customer Officer for the U.S. General Services Administration (GSA), walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.

Episode metadata supplied by the publisher feed · Published Oct 24, 2017

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A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

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This episode was published on October 24, 2017.

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