A True Story of Why Customer Service Failed at Verizon

from Mountain Gardener with Ken Lain · host Watters Garden Center - Ken Lain

In this episode, Ken Lain, the Mountain Gardener, shares a true story of why customer service failed at Verizon. He explains why his own business takes a very different approach, and how that choice has become a surprising competitive edge. It’s a candid, unfiltered look at what’s breaking and what still works when it comes to caring for people. Listen to Mountain Gardener on Cast11: https://cast11.com/mountain-gardener-with-ken-lain-gardening-podcast/Follow Cast11 on Facebook: https://Facebook.com/CAST11AZFollow Cast11 on Instagram: https://www.instagram.com/cast11_podcast_network/

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How long is this episode of Mountain Gardener with Ken Lain?

This episode is 6 minutes long.

When was this Mountain Gardener with Ken Lain episode published?

This episode was published on November 25, 2025.

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Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

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