A UX Approach to Inclusive Public Services

In this episode of Software Made Human, we’re joined by Aoife Kenny, Product Design Lead at Marino Software, to explore how inclusive design and user-centred thinking can break down barriers and create real impact.From her early career in graphic and spatial design to building digital healthcare products, Aoife shares how her work — and her personal life — have been shaped by technology. We talk about how software transformed her mother’s independence after a life-changing stroke, why “tick-box accessibility” isn’t enough, and how involving users from the very beginning leads to better outcomes for everyone.We also dive into Ireland’s new disability strategy, especially its transport and mobility pillar, and unpack how UX principles like co-design, continuous iteration, and empathy-driven research can turn policy into meaningful change.Whether you’re a designer, policymaker, or technologist, this conversation is a powerful reminder that when we design for the edges, we improve experiences for all. Hosted on Acast. See acast.com/privacy for more information.