ABA TECHSHOW 2016: Empower Your Client’s Autonomy with Technology

Many people today get satisfaction from using apps and client portals to access services like banks and healthcare providers. Can lawyers provide this same experience, increasing client happiness? At ABA TECHSHOW 2016, Dennis Kennedy interviews legal technology consultant Jeff Krause about implementing firm practices to create an autonomous experience for clients. Jeff starts the conversation with examples of how lawyers can modernize their practice by embracing online communication and digital services. He then goes into the benefits, such as immediate document accessibility and ease of billing management, of collaborating with your client via new technologies. Jeff then closes the conversation with an explanation of how easy it is to work with other service providers and how embracing technology can aid you in being more transparent with your clients.   Jeffrey S. Krause is a Wisconsin attorney and is a founding partner of Solfecta, LLC. He has served as the chair of the technology track for the Wisconsin Solo and Small Firm Conference and is a certified or authorized consultant for dozens of law office applications. Jeff holds a B.A. and M.A. in History from the University of Wisconsin-Milwaukee and is a graduate of the Marquette University Law School. Learn more about your ad choices. Visit megaphone.fm/adchoices