Welcome to our special edition of Scoop News Group's AI Week Podcast. I'm Wyatt Cash, and we're here at Google Cloud next in Las Vegas, and joining us here in the public sector booth on the Expo floor is Abdullah Moud, and I'm the mayor for the city of Dear One Michigan. Well, welcome. And welcome to Google Cloud next summit.
And we're here in Las Vegas at the public sector booth here. Happened to listen to some of your discussion on the panel this morning about AI and how that's impacted what you're doing. Tell us a little bit about how AI is making a difference in your administration and some of the things that you're excited about working on now. Now, we appreciate it when we began our conversations with Google.
It was at the same time that the world was being introduced to AI in a fashion that they can try to comprehend with many of the tools that would become available to people all over the world. And so two particular examples I highlight. One is we actually have our chat bot in the process of being powered by AI right now on our website. And why that's meaningful.
One, there's two types of questions that the bot is programmed to answer. There are those where it's programmed where we give it the prescriptive response. For example, our taxes are high and dearborn. Taxes are never high and dearborn.
We never want AI to have the fluidity to adjust that search questions or if you're trying to figure out what the suicide hotline number is, you want to make sure it gets to write each and every single time. So you give it that answer. But then you can empower it with AI to be able to scour your whole website to download your code of ordinances. So if a resident or a contractor or a business for a club would say, hey, what is the building code in the city of Dearborn?
How do I find more information? It's able to scour our website internally, use any information that's been downloaded by the AI language model and spit out that response to the end user. That's a very powerful tool. Secondly, there's another version of that which we equip our customer specialists with.
So on the call center, AI will actually be tagged on while they're having a real time conversation. AI will be populating the information and potential resources to the customer service specialist that it can then communicate back to the resident in an informed manner, helping expedite make them more efficient and really make each customer service specialist 10 times more efficient, as well as providing an internal looker. So our customer service specialist might not be up to date on all of our court of ordinances. We can train our internal looker to be a specialist on our court of ordinances.
And it can bounce back questions to that looker, providing answers real time to our customer service specialist. And the last one that we were using is with our translation hub. Obviously, there are many languages spoken in the city of Dearborn. The translation hub offers you a variety of languages you can translate to.
But we're utilizing AI in the sense that there are particular phrases in the Arabic language that are unique to the city of Dearborn that we communicate. And so we are editing and actually training a language model on the way in which we translate. So that's a bit out there, it's a bit out there at a different time. It's like you're using AI in a lot of interesting ways.
Yeah, and more to come. Terrific. Talk to us a little about what you've heard or seen at this event that particularly intrigued you and got you thinking, I can't wait to start to bring that back to our organization, either in the way of capabilities or actual tools. I think when AI first emerged, it was really this language model that can provide you information endlessly, curate documents, things of that nature.
And what I'm seeing at this conference in the evolution is beginning as AI becoming and being able to do tasks for individuals. And from my perspective as executive of the city, my mind is spinning with all the possible solutions. Somebody approached me after our panel saying, I have the program where AI can review plans that are being submitted by builders and contractors. We heard in the keynote about AI being able to process RFPs and provide rankings on the RFPs, which obviously cities run, on RFPs, our merchant department, is wholly dedicated on RFPs.
And that's one way to at least assist in ensuring that there's no bias in the system. So I'm seeing that there's so many applications for AI. And I think again, we're only at the beginning of what the future holds over the next five to 10 years. Absolutely.
And then the technology is taking off so fast. It's got to be hard to keep up with what's new, what's next. How are you going about trying to have you and your team keep abreast of these changes, learn how to use them, and apply them effectively? Well, we obviously stick closer to Google with Google partners who we've been working with.
Subscribe to many of the newsletters who continuously provide innovative approaches, especially as it applies to public sector. From my perspective, sometimes I don't have to reinvent the wheel, but just look to other municipalities or levels of government are doing across the country, or even globally. One of the newsletters I'll highlight is actually the Bloomberg newsletter. They always send us over what's most innovative in government happening now.
And that's been really exciting to read and keep up on. Terrific. Well, listen, let me let you go. Thank you so much for joining us here at the Google Cloud next summit.
Really appreciate it. Thank you.