Accident or Design? Why Your Library System Might Be Failing You” with Christopher Fleming

On this episode, Marquita chats with Christopher Fleming, aka "The People's Librarian", about his idea that libraries don't fail because people don't care, but because the systems (how they talk, work, and move) aren't built with intention and how poor institutional design can lead to both poor patron engagement and staff frustration. Christopher Fleming is a public library leader and librarian with over a decade of experience in community engagement, access, and organizational improvement. Rising from frontline service into management, he applies systems thinking, data-informed strategies, and is the creator of the "Library Systems Persuasion Model", which examines how people, processes, and institutional design influence engagement and outcomes.