Ace ESIS Podcast #1: Locally Global: Best Practices for Designing a Global Claims Management Program

ACE USA, the U.S.-based retail operating division of the ACE Group of Companies, is pleased to share episode #1 of the "Ace ESIS Podcast," part of an occasional series of audio podcasts discussing selected risk management topics. In this program, Steve Lulewicz, Assistant Vice President of ESIS® Global Claims Operations, discusses Best Practices for Designing a Global Claims Management Program. Download the Podcast here. (19.1 mb stereo MP3 file, 13:57 duration). Steve Lulewicz serves as Assistant Vice President of ESIS Global Claims Operations, a position to which he was appointed in 2004. Based in Philadelphia, Mr. Lulewicz oversees operations for ESIS centrally-managed international network of claims professionals, which provides integrated and customized programs to enable risk managers to meet each customers needs and high performance standards. These responsibilities include managing client business services, claims management, loss adjusting, crisis management and consultancy services, for the insurance, brokerage and self-insured markets for ESIS, ACE USAs risk management services company. Mr. Lulewicz has more than 20 years of insurance industry experience, including claims, operations, sales and global risk management consulting positions. Prior to his tenure with ACE/ESIS, Mr. Lulewicz spent 14 years at Gallagher Bassett (GB) Services, Inc., in Schaumburg, IL; Brisbane and Melbourne, Australia; and Buenos Aires, Argentina, serving in a variety of senior claims and international operations positions, culminating with his appointment as Director, Claims and International Operations in 1996. He has also held several litigation research and consulting positions at several law firms in Chicago, IL. Mr. Lulewicz holds a Bachelors Degree in Arts, with a dual major in Paralegal and Russian language studies, and attended the U.S. Defense Language Institute, with a concentration in Russian studies, as part of the U.S. Naval Program.# # # ACE USA is the U.S.-based retail operating division of the ACE Group of Companies, headed by ACE Limited (NYSE: ACE), and is rated A+ (Superior) by A.M. Best Company and A+ (Strong) by Standard & Poor's. ACE USA, through its underwriting companies, provides insurance products and services throughout the U.S. Additional information on ACE USA and its products and services can be found at www.ace-ina.com. The ACE Group of Companies provides insurance and reinsurance for a diverse group of clients around the world. Keywords: ace, insurance, risk, podcast, lubetkin, cherry hill,philadelphia,ace-ina, lulewicz,claims management, loss adjusting, crisis management, consultancy services, international, global,lubetkin,cherry hill