Achieving Operational Excellence in Multi-Site Labs (Quest Diagnostics)

An episode of the The B2B Engagement podcast, hosted by Kaon Interactive, titled "Achieving Operational Excellence in Multi-Site Labs (Quest Diagnostics)" was published on June 20, 2025 and runs 33 minutes.

June 20, 2025 ·33m · The B2B Engagement

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Summary

How Do You Scale and Innovate in a Multi-Site Healthcare Operation?Doug Hamilton, Regional Vice President of Lab Operations for the Midwest at Quest Diagnostics, joins Gavin Finn to explore what it really takes to deliver fast, accurate, and scalable diagnostics across a complex healthcare ecosystem. With more than 32 years at Quest, Doug shares what he’s learned about driving innovation while managing the daily pressures of lab performance and patient outcomes.In this episode, you’ll learn:How lab science influences 70% of healthcare decisionsWhy technology alone doesn’t solve operational complexityHow to manage distributed lab networks without sacrificing speed or accuracyWhy continuous learning and talent development are key to performanceWhat COVID-19 taught us about rapid adaptation and resilienceWhether you’re leading operations, navigating change in healthcare, or focused on performance at scale, this episode offers a clear look at how to lead with precision, agility, and trust.Discover how Kaon helps B2B companies spark meaningful change through compelling experiences: ⁠kaon.com

Episode Description

How Do You Scale and Innovate in a Multi-Site Healthcare Operation?

Doug Hamilton, Regional Vice President of Lab Operations for the Midwest at Quest Diagnostics, joins Gavin Finn to explore what it really takes to deliver fast, accurate, and scalable diagnostics across a complex healthcare ecosystem. With more than 32 years at Quest, Doug shares what he’s learned about driving innovation while managing the daily pressures of lab performance and patient outcomes.

In this episode, you’ll learn:

How lab science influences 70% of healthcare decisions
Why technology alone doesn’t solve operational complexity
How to manage distributed lab networks without sacrificing speed or accuracy
Why continuous learning and talent development are key to performance
What COVID-19 taught us about rapid adaptation and resilience

Whether you’re leading operations, navigating change in healthcare, or focused on performance at scale, this episode offers a clear look at how to lead with precision, agility, and trust.

Discover how Kaon helps B2B companies spark meaningful change through compelling experiences: ⁠kaon.com