Action Beats Intention: David McKinney, AutoZone

This week, our host Leia Harper was joined by none other than David McKinney. As a born and raised Memphian and a shares how he navigated college and climbed the corporate ladder to become Vice President, Field Human Resources, Customer Satisfaction at AutoZone. As the supply chain capital of the world, it’s no secret that Memphis is home to some major players — and AutoZone is one of them. And it’s not “lowkey.” David dives into what makes AutoZone’s culture so unique and how it’s intentionally nurtured by its employees. Rather than simply boasting vision and mission statements, AutoZone stands firmly behind four pledges that are woven into every customer interaction and service experience. David also reflects on the soul of Memphis and shares how his time at the University of Memphis helped shape his path to success. Proudly hosted by the Fogelman College of Business and Economics at the University of Memphis, the Business in Blue podcast aims to highlight success stories, expert advice, and of course, all things business in Memphis. Connect with us! Instagram: www.instagram.com/uofmfogelman LinkedIn: www.linkedin.com\school\uofmfogelman Facebook: www.facebook.com\uofmfogelman YouTube: www.youtube.com\playlist?list=PLHWYBZKwDGi0SrcTEdwzocz-xxIP0EDjy TikTok: www.tiktok.com/@uofmfogelman Podbean: https://fcbemktgcomm.podbean.com/ Business in Blue: www.memphis.edu/fcbe/news/bib