Activating Change - Jessica Kriegel

Most leaders try to fix culture by managing actions—new policies, new incentives, or more oversight. Dr. Jessica Kriegel says that's the wrong lever. Jessica is a change strategist, Chief Strategy Officer at Culture Partners, and author of the bestselling Surrender to Lead. In this episode, Jessica and Mary Daffin talk about why most leaders get stuck in what she calls "the action trap," managing the action instead of the belief behind it. They talk about surrender: not giving up, but releasing the illusion of control you never had in the first place, and focusing only on how you show up. And they talk about accountability. Why it's become a dirty word, and the new definition Jessica uses with clients: a personal choice to focus on what you can control to drive results. Jessica also walks through the four-step framework she uses to make accountability practical: See it, Own it, Solve it, Do it. It is a set of questions that works just as well on a direct report as on a boyfriend who won't walk the dog. You'll learn: Why culture starts with belief, not policy — and how to identify the belief that's actually getting in your way Why managing the action harder almost never works The four-step framework — See it, Own it, Solve it, Do it — for holding yourself or someone else accountable How storytelling moved one hospital's next-of-kin form completion rate from 42% to 97% in three weeks Sponsors: ⁠https://meropictures.com⁠ Learn more about the Jacquelyn social club: ⁠https://www.thejacquelyn.com/⁠ Get In Touch: Instagram: ⁠https://www.instagram.com/thejacquelyn.official/⁠ LinkedIn: ⁠https://www.linkedin.com/company/the-jacquelyn/⁠ Email: ⁠[email protected]⁠