Active Listening and Feedback Tools | Connected Leadership with Peter Boyd

Active listening and high-quality feedback are foundational tools that connect you to the people you lead. This lesson introduces the 400-to-125 listening ratio and walks through the SBI plus Forecast model for giving and receiving feedback at any level.Key topics:- Listening capacity vs. speaking speed: the 400 to 125 ratio- Three levels of listening and active 360-degree presence- The SBI plus Forecast feedback model- Situation, behavior, impact, and feed-forward steps- Don't cross the net: staying on your side in feedback- Climbing the ladder of inference carefully- Controlling the temperature: thermostat vs. thermometer📚 About the Course:This course is designed to maximize your ability to create change at the individual, team and system levels. Through study, reflection, and deploying practical tools, you will establish a firm connection between your clearly articulated Purpose, effective Priorities, visualized Potential for success, and pathway to maximized Progress. But, what does that mean in practice?When you take this course, you will:Improve your ability to get the most out of life: Learn a simple practice to reflect on your purpose, clarify priorities, visualize your potential, and maximize your effectiveness at progressing towards your goals.Strengthen your leadership toolkit: Tap into your unique leadership style and strengths and join or create a community of others to maximize your potential as a team.Create change through systems thinking: Become a more effective agent of positive change and appreciate the power and complexity of system thinking.Course Takeaways:Improve your ability to get the most out of lifeStrengthen your leadership toolkitPractice and apply systems thinking to plan for change📺 Watch the full playlist on YouTube: https://www.youtube.com/playlist?list=PLh9mgdi4rNezZEnhZC8dS3AvTnzOiB0Ij🎓 Enroll on Coursera for assessments and a certificate: https://www.coursera.org/learn/connected-leadership🌐 Explore more learning opportunities on Yale Online: https://online.yale.edu/courses/connected-leadership Learn more about your ad choices. Visit megaphone.fm/adchoices