Active Patient Management with Caroline Tosh

In this episode of the Osteobizness Podcast, presenter Gilly Woodhouse and guest Caroline explore active patient management for osteopaths. They concentrate on challenges encountered by new graduates, especially in rebooking patients and providing optimal service. Caroline recommends the importance of clear communication, establishing a structured treatment plan with consistent follow-ups, setting realistic expectations, and creating a supportive environment for patients. She emphasises the importance of building a collaborative relationship with patients and sustaining support beyond initial treatments, providing essential tips for osteopaths looking to improve their patient management skills.Need help to boost your clinic growth?  Book a free healthcheck with Gilly here.Explaining the Diagnosis and Treatment Plan (00:03:20) Caroline emphasises the need to explain the diagnosis, treatment plan, and the expected number of visits to the patient.Setting Patient Expectations (00:08:25) Caroline and Gilly discuss the importance of helping patients understand the journey ahead, managing their expectations, and addressing their concerns.Standalone Appointments (00:11:25) Caroline explains when a standalone appointment may be appropriate, such as for minor issues or emergency concerns.Follow-Up and Ongoing Support (00:20:02) Caroline emphasises the importance of providing ongoing support, addressing patient concerns, and offering reassurance.BEST MOMENTS"We always have to have a plan. It may be that you decide to change the plan further down the line when new information emerges.""Rather than people feeling ripped off, they think, 'Oh, we're understanding a health process.'"VALUABLE RESOURCESAre You Ready To Maximise Your Clinic's Potential And Achieve A Higher Annual Turnover? Click here to get your FREE personalised report.CONTACT METHODhttps://www.instagram.com/gillywoodhouse/[email protected]://facebook.com/Osteobiz/ABOUT THE HOSTSince 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.This show was brought to you by Boost and Bloom.