Adapting to Challenges in the Post-Pandemic Entertainment Industry

from LATE CHECKOUT - A podcast series by LANDED · host LANDED

In this episode of Late Checkout, Robert McCracken, Director of Venue Operations at Caesar's Entertainment, shares his unconventional journey from a military and biology background to the entertainment industry. He highlights the post-pandemic surge in entertainment demand and addresses the challenges faced, such as inflation, competition for consumer spending, and supply chain issues impacting operations. McCracken also discusses emerging trends like live streaming and virtual reality in entertainment, and the growing influence of AI in customer service and operations management.

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This episode is 23 minutes long.

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This episode was published on December 12, 2023.

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