Adrienne Shulman discusses what's working, FOMO and FOBO, and Tools do not Equate to Transformation

Adrienne Schulman, co-founder of Tenger Ways, discusses the evolution of technology, the role of IT leadership in transformation, and the cultural shift in IT and engineering thinking. She emphasizes the importance of creating a culture of innovation and risk-taking, measuring success with a customer focus, and incentivizing innovation and risk-taking. Additionally, she highlights the value of trying new things, the impact of relationships and trust, and the role of tools in organizational transformation. The conversation covers a range of topics including legacy applications and data, tools and change management, change adaptability and AI, culture of experimentation, guardrails and continuous planning, iterative model and systems thinking, AI documentation and institutional knowledge, continuous everything and business transformation, and relationship skills and human connection. The speakers discuss the importance of historical knowledge, building relationships, change management, experimentation, and the role of AI in simplifying and transforming business processes. They also emphasize the value of human connection and the role of AI in enhancing it.TakeawaysCreating a culture of innovation and risk-taking is essential for IT and engineering teams.Measuring success with a customer focus and incentivizing innovation and risk-taking are key to driving organizational transformation. The importance of historical knowledge and relationships within an enterpriseThe value of continuous planning, implementation, and deliveryChapters00:00 Introduction to Adrienne's Career07:20 The Role of IT Leadership in Transformation13:35 FOMO and FOBO in the Mid-Market Space19:29 The Value of Trying New Things26:38 The Role of Tools in Organizational Transformation34:49 Tools and Change Management40:42 Guardrails and Continuous Planning47:36 AI Documentation and Institutional Knowledge53:32 Continuous Everything and Business Transformation