Advising Small Businesses on Job Quality: Lessons from CDFIs

Improving job quality doesn’t just benefit workers; it can also strengthen small businesses themselves and the broader communities they serve. Yet, many small business owners lack the resources and knowledge needed to improve the quality of their jobs. Trusted partners, like community development financial institutions (CDFIs), can make a meaningful difference.Through its Shared Success demonstration, the Aspen Institute’s Economic Opportunities Program has had the opportunity to learn about the range of strategies CDFI business advisors have employed to encourage job quality among their small business clients. EOP’s job quality advising guide, “Building Shared Success: A Guide to Small Business Job Quality Advising for CDFIs,” was developed in collaboration with business advisors based on this experience. Centered on business value, this guide provides tools, resources, and success stories that can help organizations working with small businesses coach clients on potential job quality improvements that can also enhance business resilience.This webinar, which EOP hosted on June 26, 2025, features highlights from the guide, as well as insights from CDFI leaders about their approaches to building job quality advising into their work. It features opening remarks from the Aspen Institute’s Maureen Conway and Bryn Morgan, followed by a panel discussion with Amanda Blondeau (Northern Initiatives), Cynthia Murphy (Coastal Enterprises, Inc.), and Delphine Ntegeye (African Development Center).For more information about this event, including a transcript, speaker bios, and additional resources, visit our event page.For highlights from this discussion, subscribe to EOP’s YouTube channel.Or subscribe to our podcast to listen on the go.Join us on Zoom on Tuesday, July 22, at 2 p.m. Eastern time, for our next webinar, “Fixing Work: Recent Lessons from the Field.”