Affordability Data in the Consumer Duty Era

This discussion examines how financial-services organisations can use more granular and timely data to improve affordability assessment, credit risk management, vulnerability identification and collections. Paul Moran, Head of Analytics at DutifulData, discusses the limitations of traditional credit-bureau, ONS and open-banking information and explains how application-level data can provide greater insight into individual circumstances and emerging financial stress. The conversation also explores Consumer Duty evidencing, repayment intent, sustainable arrangements, forward-looking affordability and the growing role of AI in creating more personalised customer outcomes.More insights and videos at https://www.ro-ar.com