Afraid To Hold Your Staff Accountable?

It can be scary to confront staff if you fear that they may get angry and quit. In this episode of My Crazy Office, Kathi and Katherine discuss the importance of holding your staff accountable for their behavior. They start with a question from someone who manages many frontline staff but never confronts any of them because of the fear that they will quit. Now this lack of holding staff accountable is getting the manager in trouble.